This Privacy Policy describes how FlamingoEG (“Company”, “we”, “our”, or “us”) collects, uses, stores, and shares your personal information when you visit our website https://flamingoeg.com/ or use our services, including booking tours, excursions, and travel-related activities in Egypt. This policy applies to all visitors, customers, and users of our services, regardless of location.
For the purpose of this Privacy Policy:
“Personal Data” means any information that relates to an identified or identifiable individual.
“Processing” means any action performed on data, whether automated or not, such as collection, storage, use, or disclosure.
“Cookies” are small files stored on your device that help us improve your browsing experience.
“Services” refer to all tourism, booking, and travel services offered through FlamingoEG.
We may collect the following information:
Contact Information: Name, email address, phone number.
Billing Information: Payment details, billing address.
Booking Details: Travel dates, destinations, preferences.
Technical Data: IP address, browser type, device information.
Communications: Messages, inquiries, and feedback you send us.
Marketing Preferences: Subscription status and interests.
We collect data:
Directly from you: When you book, sign up, or contact us.
Automatically: Through cookies, tracking tools, and analytics.
From third parties: Such as payment processors, advertising partners, and social media platforms.
We use your data for:
Providing and managing bookings.
Sending confirmations, updates, and service-related notifications.
Improving our website and services.
Complying with legal obligations.
Marketing and promotional purposes (with your consent).
Under applicable data protection laws (GDPR, CCPA, etc.), our legal basis for processing includes:
Consent (e.g., for marketing).
Contractual necessity (e.g., booking confirmations).
Legal obligation (e.g., tax reporting).
Legitimate interests (e.g., fraud prevention).
We generally do not collect sensitive personal data (e.g., health, religion) unless necessary for travel arrangements and only with your explicit consent.
We use:
Essential cookies: Required for website functionality.
Analytics cookies: To understand site usage and improve services.
Advertising cookies: For targeted promotions.
You can manage cookies in your browser settings.
We may work with advertisers, analytics providers, and booking platforms. These third parties may use cookies and similar tools to collect information about your online activities.
If you opt-in, we may send promotional emails or SMS messages. You can unsubscribe at any time via the provided links or by contacting us.
Payments are handled by secure third-party providers. We do not store your full payment card details. All transactions are encrypted.
We store booking information for record-keeping, dispute resolution, and legal compliance. Cancellation data is retained for at least 12 months for auditing purposes.
If you post reviews or upload content, you grant us a license to display and use it on our site and marketing materials. Please do not share personal data in public comments.
All website content, including text, images, and logos, is owned by FlamingoEG or licensed to us. Unauthorized use is prohibited.
We may share your information with:
Service providers (e.g., tour operators, hotels).
Legal authorities when required by law.
Business partners, with your consent.
Your data may be transferred to and processed in countries outside your own, including Egypt and the European Union, subject to adequate protections.
We retain data only as long as necessary for the purposes described here or as required by law.
We implement encryption, access controls, and regular audits to protect your data. However, no method of transmission is 100% secure.
Depending on your location, you may have rights to:
Access your data.
Request correction or deletion.
Object to processing.
Withdraw consent.
To exercise these rights, contact us.
Our services are not intended for children under 13. We do not knowingly collect data from minors.
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
This policy is governed by the laws of the Arab Republic of Egypt. Any disputes will be handled in Cairo courts.
Where permitted by law, disputes may be resolved through binding arbitration instead of court proceedings.
If you have any questions about this Privacy Policy or our data practices, contact us at:
Email: info@flamingoeg.com , support@flamingoeg.com
Address: 8 Ibrahim Naguib St., Al-Sabah Tower Garden City, Cairo – Egypt
Phone: (+20)1115551376 (+20)1009894654 (+202) 27931132